How we use and collect private information
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Why we value your privacy #
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers.
We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information #
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
If you purchase a course, we collect your name and email address that were supplied at the point of sale. These are collected to enable you to login and access the course.
We collect your email address when you sign up for one of our newsletters.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
Our website only uses functional cookies, allowing you to login/logout of the site and access the course.
We may embed content from third-party websites such. These services may set cookies on your computer and this is outside our control.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:
What information we hold #
- When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.
- If you sign up for a newsletter, we only collect your email address and name, if you provide it.
- When you buy something from us, we collect your name, email address, and a delivery address.
- All purchases are processed by our payment provider and we never have access to your credit card information. To comply with EU Digital VAT law, they may need to collect additional information about your location (through IP and/or billing address information).
Where we store your information #
If you contact us or we work together, your information may be stored and/or processed through our:
- Website, if you submit a contact form
- Email provider, if you contact us
- Project management system, if we work together
- Mailing list provider, if you join our newsletter
- Payment processor, if you pay us for something
- Accounting software, if we work together
We don’t publish the names of our providers to protect our business, but we chose these systems partly for their commitment to security and we can provide more details if necessary.
What we use your information for #
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company #
Dave Smyth, our Director, is responsible for the security of your information. You can contact him by email at firstname.lastname@example.org or by phone on +44 (0)7578431063 if you have any concerns about the information we store. We are registered at the Information Commissioner’s Office for this purpose (registration number ZA552366).
Who has access to information about you #
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private #
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.
The computers we use are all protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
Third-party links #
You might find links to third party websites on our website. If you click a link to a third-party website and visit that site, you may be allowing that site to collect and share certain data about you. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
How to complain #
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Dave by email at email@example.com or by phone on +44 (0)7578431063. If you’re the letter writing type, send your envelope to:
Suite 11, The Courtyard
The Old Monastery
You may also contact the Information Commissioner’s Office (ICO), who are the UK supervisory authority for data protection issues. (www.ico.org.uk).
If you do wish to raise a complain then we would welcome the opportunity to discuss your concerns before you contact the ICO to see if we can resolve the issue for you.
Changes to the policy #
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
Last updated: 26th October, 2021